Finding and retaining experienced Care Managers and coordinators, can be challenging particularly during periods of increased demand, staff leave, vacancies or growing client caseloads.
We offer Contracted Aged Care Management Services to Aged Care providers who require additional care management capacity without necessarily recruiting another permanent team member.
Our service is designed to work alongside your existing team and within your organisations systems, policies, procedures, and governance framework.
How We Can Support Your Organisation
Depending on your organisations requirements and the agreed scope of service, our contracted care management support may include but not limited to;
- Managing an allocated client caseload
- Client intake and onboarding
- regular client contact and wellbeing monitoring
- Care planning and reviews
- Coordinating services and following up service delivery
- Monitoring budgets and service utilisation
- Liasing with clients, families, representatives, and service providers
- Maintaining documentation, progress notes, and client records
- Identifying changes in circumstances, risks, or emerging support needs
- Escalating clinical concerns or other matters to the provider in accordance with agreed processes
- Supporting continuity of care during staffing changes or periods of increased demand
When Could Contracted Care Management Help?
Contracted Care Management may provide additional flexibility when your organisation is experiencing:
- High care manager or coordinator caseloads
- Staff Vacancies
- Difficulty recruiting or retaining experienced staff
- Annual, personal, or extended leave
- Increased referrals or client intake
- Temporary increases in workload
- Intake or review backlog
- Organisational growth
- A need for additional capacity without creating another permanent position
Support may be arranged for a defined caseload, a specific period or an agreed ongoing arrangement, depending on the needs of your organisation.
Working Within Your Existing Framework
Our role is not to replace the oversight or responsibilities of the aged care provider.
Contracted services are designed to operate within the providers existing governance arrangements, policies, procedures, documentation systems, and escalation pathways.
The scope of work, responsibilities, communication processes, and reporting requirements can be clearly established with each provider before services commence.
This allows your organisation to retain oversight while accessing additional experienced care management capacity when required.
Experience that Understands Community Care
Our organisation already provides community-based support services and has extensive experience supporting older people and people living with a disability.
Our service is led by an enrolled endorsed nurse with extensive aged care experience, combined with practical experience in client intake, care coordination, community based service deliver, and operating a community care organisation.
We understand that effective care management is about more than completing documentation or arranging services.
It is about knowing the person, communicating with families, recognising when circumstances change and ensuring the right supports are in place.
Flexible Support for Aged Care Providers
Every organisation operates differently.
Rather than offering a one-size fits all model, we work with providers to establish the areas where additional capacity is required and determine an appropriate scope for contracted support.
Whether you require assistance with a small defined caseload, temporary leave coverage, an intake backlog or additional ongoing capacity, we welcome the opportunity to discuss what would work for your organisation.
Interested in Discussing Contracted Care Management?
If your organisation could benefit from additional care management capacity, please contact us for an informal and confidential discussion about your current requirements.
Let's discuss how we can complement your existing team and help maintain consistent, personalised support for your clients.
PHONE: 0436 536 440